Support

Netherbeck Design provides an array of custom support packages to help give you the assistance that you need with your website or general computer related issues. Whether it's from performing updates to your websites software, tweaking content or helping you setup an email account, we are here to help.

We pride ourselves on providing good, jargon free, honest advice and support to individuals and small businesses alike.

We offer website maintenance, support and management packages that are professional, inexpensive and take care of your website & IT support needs. If you need a company to work with you to look after your website support and help you with computer problems, Netherbeck Design can help! Even if we did not design and develope your website, we can help manage, maintain and improve your website with our cost effective support packages.

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Bronze Support Package - £75 per month
If you are a individual, start-up or small business, the Netherbeck Design Bronze Support Package is an ideal way for you to receive basic website support.

What's included:

• Up to 4 hours of support each month
• Email, ticket & telephone support
• Response to all email & ticket enquiries within 3 hours (9am-5pm Mon-Fri)

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Silver Support Package - £150 per month
If you need regular website support, and want to ensure that a company is always available to support your website, a Silver support package is recommended.

What's included:

• Up to 10 hours of support each month
• Email, ticket, telephone & remote access support
• Response to all email & ticket enquiries within 2 hours (9am-5pm Mon-Fri)
• Weekly website backups
• Monthly website audit

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Gold Support Package - £300 per month
If regular support for your website is critical, our Gold Support Package is for you. Peace of mind, knowing that a professional web developer & SEO consultant is standing by to support and maintain your website for you.

What's Included:

• Up to 20 hours of support each month
• Email, ticket, telephone & remote access support
• Response to all email & ticket enquiries within 1 hour (9am-5pm Mon-Fri)
• Daily database backups
• Weekly website backups (files/folders)
• Monthly website security patches
• Monthly website updates
• Monthly website Audit
• Monthly SEO analysis & report
• 24/7 site monitoring
• IT support

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For those people who would rather request support on a "Pay As You Go" basis, we can offer this service for £25 per hour. Contact us for details. To discuss your support requirements or to request our assistance, please contact us via our Contact Page, our online Ticket System or by calling us on 0843 289 5529. Netherbeck Design Support Package Terms of Service

Bronze Level Support : £75.00GBP - monthlySilver Level Support : £150.00GBP - monthlyGold Level Support : £300.00GBP - monthly If you would rather Netherbeck Design invoice you on a monthly basis, please contact us by clicking here.